1. Who we are
HI5 Collections sells imported menswear from Abeka Fadama Junction, Accra, Ghana. You can reach us on 054 076 4666 or at hi5collectionsonline@gmail.com.
2. Orders and prices
All prices are shown in Ghana Cedis (GH₵) and include no separate tax charge. Placing an order is an offer to buy. We confirm your order once we have accepted it and, where payment is made in advance, once that payment has cleared.
We may decline or cancel an order if an item is out of stock, if a price has been listed in error, or if we cannot verify payment. If we cancel an order you have already paid for, we refund you in full.
3. Stock and product images
Stock levels shown on the site are kept as accurate as we can. If an item sells out after you order it, we will contact you to arrange a replacement or a refund.
We photograph our garments carefully, but colours can appear differently between screens. Minor variation between the photograph and the item you receive is normal and is not a fault.
4. Payment
We accept the following:
- Mobile Money. Send the exact order total to the number shown at checkout and use your order number as the payment reference. Your order is held until we confirm the payment has arrived.
- Pay on delivery. Available within Greater Accra only. Please have the exact amount ready for the delivery rider.
Orders delivered outside Greater Accra must be paid for in full before dispatch.
5. Delivery
- Within Greater Accra: GH₵50. Free on orders over GH₵1,000.
- Outside Greater Accra: we do not charge a delivery fee. Your parcel is sent by courier and the courier fee is paid by you when you collect it.
Delivery times depend on your location and on the courier. We will give you an estimate when we confirm your order, but we cannot guarantee a specific delivery date.
6. Returns and exchanges
You may return an item within 2 working days of receiving it, provided it is unworn, unwashed and in its original condition with any tags still attached.
The cost of returning the item is paid by you, unless the order we sent was entirely wrong or the item was faulty, in which case we cover it.
To start a return, contact us on 054 076 4666 or by email before sending anything back.
7. Faulty items
If an item arrives damaged or faulty, tell us within 2 working days and send a photograph. We will repair, replace or refund it and cover the return cost.
8. Your account
If you create an account, you are responsible for keeping your password secure and for activity that happens under your account. Tell us straight away if you think someone else has access to it.
9. Your personal information
We handle your personal information as described in our Privacy Policy.
10. Changes to these terms
We may update these terms from time to time. The version published on this page at the time you place your order is the version that applies to that order.
11. Governing law
These terms are governed by the laws of the Republic of Ghana, and any dispute will be dealt with by the courts of Ghana.
12. Contact
HI5 Collections
Abeka Fadama Junction, Accra, Ghana
Phone and WhatsApp: 054 076 4666
Email: hi5collectionsonline@gmail.com