Last updated: 23 September 2026
At HI5 Collections, we respect your privacy. This policy explains what personal information we collect when you shop with us online or in store, why we collect it, and what choices you have.
Who we are
HI5 Collections is a menswear store based at Abeka Fadama Junction, Accra, Ghana. We are responsible for the personal information you share with us on hi5collections.com, and we handle it in line with Ghana’s Data Protection Act, 2012 (Act 843).
What information we collect
When you place an order, we collect your name, phone number, email address, delivery address and the details of your order. If you pay by Mobile Money, we record the payment details we need to confirm your payment, such as your Mobile Money number and transaction reference. We do not store card details.
If you start checkout but do not finish your order, we save the contact details you have already entered, so we can send you a reminder about the items left in your basket.
If you chat with us, call us, WhatsApp us or email us, we keep a record of that conversation so we can help you properly.
How we use your information
- To process, deliver and follow up on your order, including Pay on Delivery orders.
- To confirm your payment and send you order updates and receipts.
- To handle returns, exchanges and refunds.
- To answer your questions and give you customer support.
- To remind you about items left in your basket.
- To keep our website secure and working well, and to improve it.
We will only send you news and offers about new arrivals and promotions if you have agreed to receive them. You can stop them at any time.
Who we share it with
We do not sell or rent your personal information. We only share it with trusted partners who help us run the store, and only as much as they need to do their job. This includes our delivery riders and couriers, our Mobile Money payment provider, and the companies that host our website and send our emails. They are not allowed to use your information for their own purposes.
We may also share information if the law requires us to.
How long we keep it
We keep order records for as long as we need them for your order, for returns, and for our tax and accounting obligations. Reminder details from unfinished checkouts are deleted after a short period. If you have an account with us, we keep your account details until you ask us to close it.
Your rights
Under Ghana’s Data Protection Act, you can:
- Ask us for a copy of the personal information we hold about you.
- Ask us to correct information that is wrong or out of date.
- Ask us to delete information we no longer need.
- Tell us to stop sending you marketing messages.
To make any of these requests, email us at hi5collectionsonline@gmail.com or call or WhatsApp us on 054 076 4666. If you are not happy with how we have handled your information, you can also contact the Data Protection Commission of Ghana.
Cookies
Cookies are small text files saved on your device when you visit a website. We use them to:
- Keep items in your basket as you browse.
- Keep you signed in and remember your checkout details during your visit.
- Remember your cookie choices.
- Run our live chat.
- Understand how visitors use our website and test improvements to our pages.
Cookies that the website needs to work, such as your basket, are always on. You can manage other cookies through the cookie banner on our website or in your browser settings. Blocking all cookies may stop the basket and checkout from working.
Keeping your information safe
Our website uses a secure, encrypted connection (HTTPS), and access to customer information is limited to the people who need it to serve you.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
HI5 Collections
Abeka Fadama Junction, Accra, Ghana
Phone and WhatsApp: 054 076 4666
Email: hi5collectionsonline@gmail.com